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Seth Godin stresses in his book—"The Purple Cow"—that every business must be exciting to make the customer experience special. He uses the analogy that seeing brown cows in Ireland quickly becomes boring, but how exciting it would be to see a purple one. Now how do you make your printing operation exciting compared with the 20,000+ other printers in the country?
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Michael Casey
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Michael Casey is the founder of Survey Advantage and strategic partner with several printer associations and franchises. By leveraging information from a printer’s estimation and production software, Mike’s business has helped hundreds of printers automate their customer feedback and lead generation process. He may be reached via e-mail or (401) 560-0311 ext. 103. Read printer case studies on the Survey Advantage Website.
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