This past week I read an article in PIA Magazine titled, "The Profit Gauge" by Gordon Rivera, about the writings of Phillip Crosby, a quality consultant who has defined quality as "being in conformance to our customer's requirements, which is accomplished by doing things right the first time." EXACTLY! I thought.
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.