Americans Have “Limited” Trust in USPS Providing Digital Services

The study carried out by Massachusetts-based consultancy InfoTrends and commissioned by the USPS Inspector General, polled 5,000 American Internet users aged 18 and above.

The results excluded the views of 20 percent of Americans who are not Internet-connected, potentially skewing results toward urban-based and higher income groups.

The InfoTrends survey still found healthy support for the Postal Service’s traditional role delivering the physical mail, and the concept of the universal service, although a sizable 77 percent of those surveyed incorrectly believe that USPS is funded by the taxpayer, rather than postal service income.