High Costs and Lack of Training are Barriers to Intelligent Mail

Of the 290 business mailers surveyed by USPS’s Office of Inspector General, 58 percent said they did not use Full Service IMbs (Intelligent Mail barcodes) because of high start-up costs and software requirements. Only 23 percent of the surveyed mailers said they were using Full Service.

“The man hours that go into making a mailing Full Service compatible are not worth the postage discount,” said one large mail owner (more than 1 million pieces annually). Another estimated it would have to spend more than $100,000 on new print heads and software upgrades to be able to create Full