Mail Customers Are Willing to Accept Service Cuts to Save USPS

Mail customers are generally willing to accept lower levels of service such as ending six-day mail delivery to keep the U.S. Postal Service operating—and especially so if they are aware that the agency does not draw on tax revenue—a study by the USPS inspector general has found.

“Educating citizens on the self-funded nature of the Postal Service and the challenges it faces could help garner citizens’ support for cost-saving initiatives,” the report said, adding that “there was a consensus that the Postal Service must carry on,” with almost all participants saying they would be negatively affected if it ceased to exist.