2004 HALL OF FAME Peter McLean -- Industry Finds McLean

"Peter stays cool, listens to what the problem is, doesn't get emotional, and stays focused and objective. He says, 'OK, what do we have to do to resolve the immediate problem? What do we have to do to satisfy the customer? What do I have to do to make my plant a better facility? And what can I do to ensure that this doesn't happen again?' On the one or two jobs where there have been issues, Peter was extremely helpful in finding a satisfactory resolution."