2009 Printing Industry Hall of Fame: Quest to Be the Best

"Every morning, Herb goes in, gets a cup of coffee and walks through his plant, spending more than an hour talking to employees," Baker says. "And, he's also looking at the product on the floor. He wants to know where the unfinished jobs stand. Then he'll go upstairs, remember what he's learned on the floor, and call the salesmen and say, 'Why is that job still sitting by the press?' The employees are like, 'wow, he knew that job was stuck in the corner?' They just love him to death, because he was one of them."