2009 Printing Industry Hall of Fame: Joy of the Journey

"Too many executives take metrics and data, and then manage from the top down. They should figure out what the operation needs to improve, how data can be a part of it and then get people involved in that information instead of forcing it down on them."

Transcontinental tapped Pontillo in 1993 to turn around its ineffective and under-performing Miami Valley facility. He was charged with coordinating the U.S. sales and manufacturing operations in North America. Even as Transcontinental focused away from Miami Valley's niche, Pontillo never lost focus on what his plant needed to do in order to remain successful.