2013 Hall of Fame : Bill Fitzgerald - It Was Love at First Sight

Another time, HMH inadvertently sent the wrong files to the printer. It was late in the day, people had already left work, and it was during the dark ages, before cell phone proliferation. Fitzgerald spotted the gaffe and did a literal cut-and-paste job—substituting the proper pages from another book—on a spiral-bound book destined for a Texas client. The typical supplier, Shipman points out, would have just gone home and addressed the problem the next day.