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Susan Cox
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4) Do They Offer Resources and Self-Service Options?
As mentioned previously, breakdowns (and the resultant downtime) are inevitable with any and every type of printing system. Unfortunately, problems often happen at the most inconvenient times — such as after business hours, or on weekends when live support is often unavailable. That’s why it’s important to choose a vendor that offers you a wide array of resources as well as self-service tools that can help you fix a variety of problems yourself. Educational and training resources are also great ways to learn new printing techniques, production methods, and other procedures or skills that can help you increase profitability and grow your business.
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Susan Cox
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