Peer Groups — Strength in Numbers

“You need to be very ‘open book’ with the members,” Castiglione says. “We can look at numbers line-by-line and see who’s doing what in a given area. Members can ask questions like, ‘How did you manage to keep that percentage down? Why is your cost in this area so high compared to other companies in the group?’ They get to talk about what works and what doesn’t, what are the best business practices, etc.”