Trade Printers: Rising Web Lifts Boats

“It’s a very robust, very flexible solution that we’ll be bringing out in January,” he says.

According to Vignjevic, customer service is the true variable that sets Growll apart from its contemporaries. When clients call in from 8:30 a.m. to 8:30 p.m., they will speak with a CSR who is “empowered to resolve your issue,” he points out. The ability to remedy issues and keep customers happy is what has augmented Growll’s retention rate.