A Productivity Paradox --Dickeson

The management system supplier doesn't tell us that if we install the new server we can discharge all of our data processing staff. No, we only want to hear good news—the good stuff. We hate to let people go and upset families, keep kids from college. We avoid it with every excuse we can think of. We look at falling job costs and say, "WOW!" Now we can cut our prices." That's half the story. The other half is to call in Joe and Sally and say, "Hey, that new gizmo you fought for and worked so hard to get going has made you obsolete. Write when you find jobs."