FedEx Kinko’s — Network of Resources

In January 2006, Ken May became CEO, and for the past year, he has worked to incorporate Kinko’s into the culture of FedEx, while rolling out new businesses and improving overall service levels.

“After the acquisition, we went to customers with focus groups to ask them what FedEx Kinko’s means,” adds Leverton. “FedEx meant shipping; Kinko’s meant copying. When we put them together, customers gravitated toward terms like business services, and that opened a lot of doors for us.”