A Quantum Leap--From Foresight to Fortune...a Gamble Pays

"Also, we went through the complete ISO 9002 process with each person writing the standard operating procedures of his or her job," adds White. "Then, through committees, we made sure workflow was documented by SOP and supported the digital platemaking technology planned for mid-1998. We took painstaking efforts each step of the way." (White notes that Quantum should achieve ISO 9002 certification by year-end.)