A Talk With Alexander van Meeuwen--Capturing Critical Mass

Odyssey allows service technicians to conduct upgrades and diagnostics right over the network, making use of full-duplex audio and video transmission with a portable video camera to provide visual troubleshooting capability.

The Odyssey Remote Support Center connects to the customer's remote support terminal via an ISDN dial-up connection. The customer's terminal runs on a Windows NT workstation with a remote access service installed and configured to use TCP/IP and NetBEUI protocols.