Advice for the Bosses -- DeWese

How can a leader purport to know his markets if he or she doesn't listen to customers? How can he foster and embrace change if he doesn't know his clients intimately?

All the great leaders I've found in the printing industry are not afraid to make tough decisions while the decisions are still timely. There's no procrastination, requests for more study or seeking a consultant's opinion. They are not trying to please everyone. They are trying to do what is right for the company, its people, its customers and its value.