American Printing — Fast-track Firm

This also extends beyond production personnel. "Another key is looking at your capabilities, and then identifying those salespeople and customer service reps who can handle specific types of accounts--matching accounts with people and building relationships from there," Sturgeon adds.

What has also helped American Printing grow is its ability to maintain a loyal base of customers for a prolonged period. Some clients have been with the printer for 30-plus years, and Sturgeon notes that many are substantial accounts.