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“Many of our customers have reduced staff in recent years to lower costs, but their workload hasn’t decreased. They need proactive vendors, partners. Anything we can do to help them helps us build a stronger relationship.”
Superior customer service also means being flexible, as well as fast. And Carroll credits his firm’s flexibility with helping it grow in a difficult environment.
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- Companies:
- American Printing
- Presstek Inc.
- Places:
- Providence
- Rhode Island
George Linkletter
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