American Printing of Rhode Island — Putting Clients First

His first major equipment purchase was a two-color Hamada C2248 press, which led indirectly to another key to his success: Hire only the best people. Carroll asked several sales representatives who they considered to be the best operator of the equipment. He then approached the consensus favorite with a job offer. He was told, “No thanks; I’m happy where I am.” So, Carroll waited and kept the job offer open—for three years!