Balancing People Capacity --Dickeson

This is where the rubber meets the road, where the difference in profitability between the groups is to be found. The lower 75 percent of firms have consistently spent 9-10 cents more of every Value-added dollar for people capacity for the past 11 years. In 2002, the last reported year available, it shot up to 12.4 cents more for the lower 75 percent. The lower group is simply spending more for capacity.