Balancing People Capacity --Dickeson

The answer is that we knew, or sensed, that something was wrong. We called it "over-capacity" and blamed suppliers for sweet-talking us into equipment purchases. Yes, we were that dense. We bought the machines and then kept all the same people cashing the same, or increasing, paychecks. We dreamed that, in some magic way, new sales would keep everyone busy. Never happened in 11 years.