Balancing People Capacity --Dickeson

With older equipment we need to have more staff to get the work out. The key is the delicate balancing of capacity with adding values demanded by the voice of the customer. And at the right moment in time.

And then there's that old marketing myth that in order to keep accounts we must supply ALL the printing needs of the account. (If I hear that one more time, I'll vomit!) We support inefficient processes to avoid a competitive printer getting cozy with "our" account. This excuse is offered to support capacity for processes we can't justify.