Battle Shaping Up Between Printers and Dotcoms Over Access

However, Pewaukee, WI-based Quad/Graphics is already a step ahead. It has created a business-to-business (B2B) customer Website, called Smart Tools, at QG.com, an interactive portal that officials say gives its clients easy, immediate access to online, real-time print production information at Quad/Graphics. By logging onto Smart Tools, clients can simultaneously work online with their Quad/Graphics service team members, making the site the ultimate collaborative tool.