Waste Handling Systems: Paper’s Special Delivery

Not over-emphasizing cost is a caveat shared by Roger Williams, sales manager for American Baler. When considering the overall value proposition of an offering, Williams cautions not to overlook the post-installation service component.

“The end user has to determine that if the equipment being considered is close to being equal, which company is going to provide better service, both in troubleshooting assistance and in repair parts,” Williams says. “Does the company have dealers or service centers nearby that can provide assistance? The customer also needs to consider how much of a nuisance the system is going to be in his everyday business.”