Hiring Practices — Finding the Right Fit

Thompson agrees that the training route is a smart path to take.

“Clearly the goal should be to find the best combination of skills and attitude,” she remarks. “But the fact of the matter is that if one has to make a choice between skills and attitude, give the nod to attitude. It is a truism that we too often hire for skills and fire for behaviors. I definitely encourage revising that to hire for behaviors and train for skills.”