Hiring Practices — Finding the Right Fit

Thompson has developed a process that defines 13 steps for finding, developing and retaining top performers. It covers all of the actions that she believes are necessary to do the job right and involves the discipline of checking everything.

“The first steps involve defining what the position is all about and how it fits into both the structure of the company and its culture,” she points out. “Then turning that information into a solid job description that can be used for recruiting, training and managing the employee once hired.”