BFC Printing -- Treating Clients Like Family

by Kristen E. Monte

Associate Editor

The adage, "The customer is always right," may seem a bit outdated, but the core of this mantra is still relevant. At BFC Printing, the philosophy of a customer-driven company proves that this business tactic can still be successful.

Joe Novak Sr. founded BFC Printing in 1974. Novak and his partners began as print brokers, concentrating mainly on financial institutions as their key business. As the banking industry began to feel a squeeze, which coincided with the promotion of Novak Sr.'s sons, BFC Printing began to re-evaluate the focus of its business in the late 1980s.