Bindery Automation — Operator Friendly

E&M Bindery found a very different labor pool three years ago when it relocated from Long Island City to Clifton, NJ, says Gary Markovits, president. "We encountered a language barrier, especially when it came to the general help positions."

Simply asking equipment manufacturers to provide Spanish-language versions of their product manuals made a world of difference, he recalls. "Any control that is computerized can operate in different languages, so we just translate instructions into our operators' native languages."