Bindery Management — Flourishing At Finishing

E-mail is becoming an important communication tool, as well. "E-mailing is quick, it's in writing and it's trackable," he notes. Finish Binders' customers so far haven't been pushing to go beyond that point, say to online quoting and/or scheduling, but Beard can see that happening in the not-too-distant future. "First we have to implement real-time data collection internally, which is our next big project," he says.