Bindery Management — Flourishing At Finishing

"Even at our size, though, there is still the issue that you can't be everything to everybody," Dion continues. "There are certain services we want to contract out, not only because the capabilities are cost prohibitive to bring in-house, but also because we lack the required expertise."

The cost/benefits analysis starts with looking at the amount the printer is spending on outsourcing a service versus the cost of the equipment, Dion says. "Then we consider whether we are coming close to not meeting our customers' turnaround demands because of work being in somebody else's queue that we don't control. A related issue is any limitations in the resources available in our area."