Book Market Outlook -- El-hi, Potter Hold Keys To Success

In order to streamline costs and deliver on time, Donnelley has concentrated on investing in continuous process improvement. Nearly 100 percent of the presses and binding lines within the company's book manufacturing platform have been certified through its process variability reduction process.

"Our crews are trained to use statistical methods to reduce waste, improve efficiency and manage quality. We use a very technical process to drive our continuous improvement," he says, noting that all manufacturing facilities are now ISO 9002 certified.