Book Printing Outlook : E-Readers Equal E-rosion?

In order to grow business, Malloy capitalized on much of the work it had been doing by enhancing its scheduling system to provide guaranteed and expedited deliveries. That guarantee provides clients with free product if the promised delivery date is not met.

"It can be valuable to publishers—when they're in a jam—to know they're empowered to come back to the printer to say, 'this has to happen in three days,' " Upton says. "We're also doing more fulfillment. We refer to these as Title Support Services that enable publishers to manage inventory better and improve their cash flow."