Buchanan Visual Communications--Getting Better All the Time

Incentives for such creativity include recognition in the company newsletter, employee-of-the-month and employee-of-the-year awards and tuition reimbursement.

"[Our employees] buy into the philosophy of taking care of the customer first," he says.

With a past characterized by leaps and bounds of progress, what do the Johnsons see in their firm's future? Right now, Buchanan is seeking ISO-9002 certification. The company expects to achieve the distinction by the first quarter of 1999.