Cagle 12-03

Scaggs had released a standards album, but there was no forewarning in his advertisements that his tour would support only those tunes. We were a test audience.

Customers don't like unexpected changes. You already knew that. Someone, obviously does not.

Before you go for the last time, I'd like to thank everyone who took time out to send along letters of encouragement in reponse to some of my columns, as well as those who occasionally took issue with subjects and provided a little food for thought. No single person has all the answers, or even most of them, but sharing ideas is the most productive way to discover the better ones.