Cagle 12-03

People are what enable printers to stand apart from one another. Even more so, it is that ability to relate to those other people, the customers, that is the true differentiator. The people who don't get it, however, are far more fascinating (and entertaining). Read on:

DISPARAGEMENT: At the last service meeting, can you remember specific conversations as to how belittling and insulting were effective tools for keeping standing customers happy?