Cagle 12-03

I'm guessing that this was a special promotion, but it came off sounding like a slap in the face. It should go without saying, but apparently it doesn't. Should you want to call an audible regarding credit terms and extend an offer that reduces debt in exchange for a slightly higher payment, do not make the customer sound as if he/she is downtrodden and irresponsible. Take care of your customers, or someone else will.