CCS Printing Implements Ricoh ProcessDirector to Meet HIPAA Requirements

BOULDER, CO—June 18, 2013—Ricoh Production Print Solutions (Ricoh), a leading provider of digital output solutions, today announced that CCS Printing in Bellevue, WA, has successfully integrated the award-winning Ricoh ProcessDirector workflow solution, a key component of Ricoh’s industry-first centralized critical communications suite of solutions, enabling the production of more than two million pages a month. CCS Printing, a provider of digital and offset print, fulfillment logistics, graphic design and web development, ultimately chose the Ricoh solution over many competitors due to its leadership in the software print environment and its ability to deliver the capabilities necessary to monitor a sizable and complex workflow. Production includes the tracking and reporting of two million pages each month.

The solution, implemented in a short six-month window, includes a camera solution with Ricoh ProcessDirector. The technology allows CCS Printing to track and report in real-time on the more than two million documents it processes each month. These seamless capabilities help the company meet the Health Insurance Portability and Accountability Act (HIPAA) requirements, ensuring that each document ends up in the correct envelope, as well as assisting with billing-related actions.

“We’ve had a long, successful relationship with the Ricoh team, leveraging their hardware and professional services offerings, so when we began our search for a software solution, we didn’t have to look very far,” said Kevin Sullivan, president of CCS Printing. "We evaluated the competition, but ultimately, they were no match for Ricoh ProcessDirector. At CCS Printing, we feel very confident working with a company that not only understands our core business, but also the transactional environment. Ricoh has proven to be that company for us.”

Ricoh’s solution also provides post-processing print stream manipulation which employs two-dimensional bar codes that allow splitting, sorting and grouping of documents, optimizing the production workflow by eliminating the need for upstream changes on the mainframe, saving both time and money.

“At Ricoh we are always working to find the best routes to help our customers implement efficient and effective solutions that support the delivery of critical communications," noted Theresa Lang, vice president of solutions and services, Ricoh. "Together with the CCS Printing team, we eagerly began to help them meet their six month timeline and deliver a smooth implementation of Ricoh ProcessDirector that has allowed them to open up new streams of revenue. We’re proud that CCS Printing has successfully managed its new work to the stringent HIPAA requirements that its client requires.”

Ricoh ProcessDirector is a key component of the Ricoh critical communications suite of solutions. This recently enhanced solution now also features a completely redesigned visual interface for workflow building, as well as new printer connections. The enhancements support Ricoh ProcessDirector and Ricoh ProcessDirector Express’ ability to streamline print operations, improve process integrity, increase operator productivity and lower costs. An extensible, configurable output process management system that lets customers start small and grow over time, Ricoh ProcessDirector is modular software that can help customers control and manage transaction output processes in high-volume environments.

Click here to find more information about Ricoh ProcessDirector and Ricoh’s critical communications suite of solutions.

Click here to see Kevin Sullivan of CCS Printing discuss how they’re leveraging Ricoh ProcessDirector.

About Ricoh
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Source: Ricoh.