Centralized Online Order Processing and Management for 360 Locations using Branch Module

The UPS Store Canada is the largest chain of print and copy centers. It is Canada’s largest franchised chain of business service centers. It is part of a North American network of more than 4,700 business service centers, with more than 360 stores operating in Canada offering a wide range of business services.

It provides an online print portal for the convenience of its customers who may wish to upload, customize, even create their documents online for print at their preferred store location.

Requirement

UPS Store Canada implemented multiple Web-to-print platforms over the years but could not achieve its online results and integrations at branch level. Its goal was to launch a Common Public Retail Storefront to increase retail sales and connect its 360 print store locations for order fulfillment.

It needed specific order, production flow, and branch management capabilities. OnPrintShop (Booth N1607) developed a solution where end-clients were able to select, personalize a wide range of print-on-demand products online via the UPS Store Canada, and select a specific branch to pick up the product via Google Map Branch Locator. They could order online and pickup from the nearest branch in minutes.

“The relationship between The UPS Store Canada & OnPrintShop has been tremendous,” says Bill Ibberson, VP, National Print. “We were able to successfully launch a new online storefront offering a wide range of print products automatically assigned and fulfilled by the closest UPS Store. All with the convenience of next-day service and locations to serve our customers from coast to coast.”

Benefits

Increase in online orders: With OnPrintShop, The UPS Store achieved a 50% increase in its online orders, and 50% reduced artwork approval times and file errors, and Local Order Queue has helped eliminate manual job tracking and automated the customer notification process.

Automated order processing: OnPrintShop set up centralized online order processing and management for UPS Stores’ 360 locations using Branch Module. This minimized the administration requirements, and ensured streamlined job order processing.

Improved customer satisfaction: Smart integrations like The UPS Store Canada Google Map Location API at checkout helped improve customer satisfaction and loyalty, while offering a high-end customer experience with online design tools.