Chaos Re-visited -- Dickeson

Either the glass is half empty and you just kick back, relax and sip to the last drop, or the glass is half full and you roll up your sleeves and create ways to fill it.

What's the new potion in this magic XmR bottle that enables us to approach print production more sensibly, more logically? "How, Don Wheeler, do I listen to my process?" Well, first of all it's not a new potion at all. A statistician named Walter Shewhart developed it back in the 1920s and his student W. Edwards Deming taught it to the Japanese to enable them to compete with us—without cost accounting, by the way.