Chaos Re-visited -- Dickeson

Finally, last year, "Understanding Variation—the Key to Managing Chaos," by Donald Wheeler was published. My buddy Peter Brehm said, "Rog, get this book and you'll never look at data in the same way again!" Peter was right. Get the book and it will change your thinking. Guaranteed. But be warned. You'll immediately want to make changes in production followed by some new administrative controls.