Chris Lien Becomes New BCC President

3. What would you say are the key industry issues facing mailers today, and how is BCC positioned to deal with those issues?

The mailing industry is facing a number of key issues these days: unprecedented declines in mail volume, a USPS in financial peril, the implementation of Intelligent Mail, and direct competition from alternative forms to direct mail. I cannot recall a more challenging time in the last decade.