• Faster reaction times
• Greater employee satisfaction due to higher process safety
• Greater customer satisfaction and hence long-term customer loyalty
• Continuous improvement of processes and internal skills
• Permanent product costing analysis without additional staff deployment
Second place in the category of “Biggest improvement in efficiency and customer responsiveness as a result of process automation” went to Canadian printer Ampersand Printing. According to the Review Panel’s summary, Ampersand, “had the best understanding of locating the hidden costs in the workflow and recovering costs for author’s alterations, other chargeable changes, time looking for tickets, etc. Ampersand provided an excellent explanation of the pains prior to implementation and of how JDF helped to stop them.” Ampersand integrated a Hiflex MIS including digital planning board and Shop Floor Data Collection, Kodak Prinergy Workflow System, Heidelberg Polar Compucut and Hiflex Shop Floor Data Collection, and achieved a 1815.8% ROI calculated on a five year basis. Some of the many improvements in efficiency that Ampersand Printing reported include:
- People:
- WGO