Fast-Track Firms : Success Amid the Mess

"Years of investment in technology are starting to pay off," notes Pitts. "2008 was our toughest year, with sales down 10 percent, so our rebound in 2009 was welcome. We added a couple of key new customers and were fortunate to be positioned well with a few accounts that emphasized the kinds of promotions that we were doing for them to combat the tough years they were having in their businesses.