CMS--Winning the Installation Game

Expect failure if managers and staff are unwilling to look at doing some things in a new way, and if research was not conducted carefully for the choice of the new computer management system. "Managers should conduct an internal needs assessment before bringing in any vendors," Micro Ink's Andersen advises. "A good second step would be to send out an RFP, and then narrow the vendor selections down to three or four vendors that meet the required specifications."