CMS--Winning the Installation Game

"Installation is the middle phase of a system implementation—and its success will be determined by the planning that went before, as well as the plan that comes after," advises Carol Andersen, president of Micro Ink, which serves small- to mid-size commercial printing operations. "No installation will succeed if management does not get behind the implementation of a new system; the installation time for any new technology is not the time to abdicate one's leadership role in any commercial printing company."