COMPUTER-INTEGRATED MANUFACTURING -- Systems that Serve a Greater Good

The Human Touch

Hepditch doesn't see online tools eliminating the need for customer service, but the function is becoming more integrated with the overall production workflow, she says. Agfa's Delano product family is a case in point.

Designed for mid- to large-size commercial printers, Delano Production enables Web-based collaboration with clients. It gives users a birds-eye view of the entire operation—from preflight to finishing—with the ability to zoom-in to check the status of a particular task. The latest version generates JDF job tickets for use by Apogee and other open, PDF-based prepress systems and integrates with MIS solutions via JDF.