Computer Management--Proactive Management

"And, most important," Condon emphasizes, "don't underestimate your company's resistance to change. Have patience. This will be a long process that will probably take place in phases, but it will pay off."

BRANCH SMITH PRINTING
Fort Worth, Texas
The Problem: Daniel Hanson, vice president of Branch Smith Printing, a short- to medium-publication printer serving Texas and the South Central area, reports that, before implementing Printers Software's computerized management information system, the company operated like several different groups, acting independent of one another. "One group or department didn't have the information the other group had, and that produced all kinds of inefficiencies and mistakes. We had poor information gathering and tracking, which meant it was hard to make good business decisions," Hanson reports.