Computer Management--Proactive Management

Wilson reveals that, to date, both Meta products have performed very well at TruArt and are easy to maintain. "The software runs on an inexpensive NT server with Mac clients; training is straightforward," Wilson explains. "An operator simply opens the electronic ticket, charges out the time and materials, and types in billing notes to explain any customer comments or job errors. When the job is done, I can either invoice directly through Job Manager or upload the charges into our [other] system for costing."