COMPUTER MANAGEMENT SYSTEMS -- Pain-free Installations

But, don't be fooled by a flashy demo, adds Grieco. "You need to get beneath that demo and evaluate the company to see if it is able to provide you with the on-going support once the check is in the mail," he notes.

In fact, Bruce Mason, president of PowerQuote, says to closely scrutinize a vendor's support capabilities. It is a supplier's on-going support that will make or break a system. "Should the system fail, or if new estimators and managers are hired, will support be available? And is support available for issues that include the operating system and software?"